Introduction

The NHS local Digital Services are operated by Maverick Television Limited (“we” or “us”) on behalf of NHS West Midlands (the Strategic Health Authority for the West Midlands) (“NHS West Midlands”). Maverick Television Limited (Company Registration No. 02866002) is incorporated and registered in England and Wales and whose registered office is at Berkshire House, 168-173 High Holborn, London WC1V 7AA

Your privacy is important to us.  We are committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.  The purpose of this privacy policy is to give you a clear explanation about how we use the information we collect from you when you use the NHS local Digital Services.

The term “NHS local Digital Services” covers any NHS local authorised internet services, websites, products and/or software applications that enable you to view, access and use any content that NHS local (or NHS local’s authorised third parties) make available via authorised devices and platforms). However, some areas of the NHS local Digital Services may have specific terms and conditions, including privacy statements that relate to their specific content, practices and use of personal information. When visiting the NHS local Digital Services, it is recommended that users consult any other additional privacy statements available.

If you have any queries relating to this policy, please go to Contact Us and we will reply back to you as soon as we reasonably can, or write to us at:

NHS local team

Maverick Television Limited

Progress Works

Heath Mill Lane

Birmingham

B9 4AL

We  will use any personal information collected from the NHS local Digital Services in accordance with all laws and regulations relating to the protection of personal data including the Data Protection Act 1998 (the "Data Protection Act"). Further details on the Data Protection Act can be found on the Information Commissioner's website (www.informationcommissioner.gov.uk).

 

The information we collect and why:

You can access most of the pages on the NHS local Digital Services without giving us your personal information however you may be required to provide us with your personal information on some pages of the NHS local Digital Services.

 For example when:

• You register as a member of any of the NHS local Digital Services
• You provide comments and feedback or participate in discussion forums
• You contact us with a query or complaint
• We inform you about changes and improvements to the NHS local Digital Services

There are also opportunities on the website to receive e-mail communications alerting you to news and offers (you may, of course, choose not to receive communications from us).

In the above instances we may collect some or all of the following personal data about you:

• your name
• where you have registered with us, your user name, email address and password
• your location (by region, but not your address)
• whether you are a health professional
• where you submit a comment, tip, query, complaint or feedback to us, the details thereof
• see also “Additional Information” (below) which may be collected depending on how you use the NHS local Digital Services

Children

We do not and will not knowingly collect information from any unsupervised person under the age of 16.  If you are under the age of 16, you cannot register as a member of the NHS local Digital Services and must not submit any personal data to us.

 

Additional Information collected

Users' Internet Protocol (IP) addresses are automatically logged by our web server and are used by us and our partners to analyse activity on the NHS local Digital Services at an aggregate level (number of visits and geographic optimization etc). They are not cross-referenced with any other information such that an individual person could be identified.

Whenever you use NHS local Digital Services, information may be collected through the use of cookies so you should read our Cookies Policy for more information about this.

 

NHS local Learning and its virtual learning environments (VLEs)

Some of the courses appearing in NHS local Learning may contain links to 3^rd party sites responsible for those courses. This Privacy Policy does not apply to your use of those sites and we recommend that you review the 3^rd party site’s own privacy policy to ascertain how your information is being used.

For users who register to use NHS local Learning and its virtual learning environments (VLE’s), we collect the following data:

 

• your user name and password
• your email address
• your first name and surname
• your GMC number, if you are a doctor
• your City/town & Country
• your Organisation (Trust etc)
• together with details of your overall course score (including the score broken down into component parts where applicable), whether a pass/fail was achieved and a log of your activity

 

Who will be able to access my data?

Authorised individuals from Maverick Television Limited, its sub-contractors and NHS West Midlands may need to access this data in order to administer the training services for you. 

 

In addition, NHS Trusts and those other health organizations approved by NHS West Midlands to supply educational courses to the NHS local Learning service will have appointed individuals as the authorised representative(s) of the relevant E-learning course which is hosted in the NHS local Learning Service (“Course Representative(s)”).

 

All Course Representatives will have access to (a) user identity (b) GMC number, if you are a doctor and (c) your Trust/organisation regardless of whether a user is registered for that specific course. This is necessary so that as doctors and health professionals move between NHS Trusts as part of their career, that their training can be continually assessed by their new NHS Trust.  Course results e.g. pass/fail and broken down into component parts are only accessible by the relevant Course Representative of that course.

 

Personal Care Planning

 

For users who register to use NHS local Personal Care Planning service, we collect the following User data:

 

1. Username

2. Email address

3. First name

4. Last name

5. Photograph

6. Date of Birth

7. Gender

8. Post code

9. User’s informal support network [friend, family member]

10. User's formal support network [healthcare, gp, and consultant] Organisations involved in the user's care

11. User's clinical /medical information (E.g. symptoms, medications) as provided by patient-provided medical information (non exhaustive list)

 

Who will be able to Access the abovementioned Personal Care Planning Service Data?

 

Maverick and approved subcontractors will be able to access this data for the purposes of providing the Personal Care Planning service. Your GP/health advisor will not have access to this information and will only be able to view it with your express permission. 

 

Use of personal information

We shall only use any personal information you give to us in accordance with this policy and with any additional statements appearing on forms used for submitting your personal information.  We shall not sell any of your personal information nor shall we disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so or except to any and third party data processors acting on our behalf who are aware of the legal obligations regarding your personal data.

When you submit any personal information to us we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information to anyone else. By using the NHS local Digital Services you consent to our use of the information as set out in this privacy policy.

If you do not want to help us learn how to improve our NHS local Digital Services, its services, products, offers and marketing strategy, you can unsubscribe by mailing us through the Contact Us part of this NHS local Digital Services

 

If you submit an enquiry

We shall use your personal information to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will promptly respond to you. We shall securely store the information you supply and the response we provide. We may produce reports on the use of the enquiry service to enable us to monitor and develop it. These reports will be based on anonymous data, which means that individuals will not be identified in the reports. We try to respond to all feedback where a valid email address is included. If you make a comment or complaint about other aspects of the service, we may use your details to investigate your comments.

Where we publish a Newsletter and you make a request to receive it (or other updates from the NHS local Digital Services) we shall use your personal information to send it to you by email. If at any time you wish to stop receiving it, please follow the instructions which will appear at the end of the newsletter allowing you to discontinue the service.

 

If you wish to cease being a registered user of the NHS local Digital Services.

If you no longer want to remain a registered user of the NHS local Digital Services, please let us know by mailing us through the Contact Us part of this NHS local Digital Services and your details will be promptly removed from our database.

 

Data storage

All data obtained by us is held and used in compliance with the Data Protection Act 1998.

 

Links

This NHS local Digital Services contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Links are provided for information and convenience only. We are not responsible for the sites linked to, or the information found there. Please refer to their own privacy policies for more information.

A link does not imply an endorsement of a site. Likewise, not linking to a particular site does not imply lack of endorsement.

We reserve the right to withdraw a link or refuse to link to any website without providing an explanation or justification.

 

Links to this website

You don't need permission to link to pages on this NHS local Digital Services however, please respect the following conditions if you link to this NHS local Digital Services:

• Links should not be used in a defamatory context.
• Specific page URLs are subject to change without notice.
• With the exception of NHS organisations, the NHS logo must not be copied and used to create links.
• We do not 'trade' links - if you chose to create a link to our website, we will not always offer a reciprocal link (a link back to your site).

Forums, Profiles and User Generated Content

Users are reminded that forums and areas of our NHS local Digital Services that allow you to submit content or set up a profile on our NHS local Digital Services are for public viewing and discussion. Any personal information supplied by users here is widely accessible. We are not responsible for the content posted by users of these services. We advise users of the NHS local Digital Services to use caution when using these areas of the NHS local Digital Services and not disclose and information which can personally identify you.

 

Access to your personal information

You have a right under the Data Protection Act 1998 to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to access a copy of your information, please contact our Data Protection team using the following contact details:

ONLINE

Submit an enquiry using Contact Us

BY POST

FAO: Data Protection Officer
Legal and Compliance Team (NHS local)
Maverick Television Limited
Progress Works
Heath Mill Lane
Birmingham
B9 4AL
Tel: 0121 771 1812

Further details about your rights under the Data Protection Act can be accessed on the Information Commissioner's Office website (www.informationcommissioner.gov.uk).

Our Commitment to Data Security

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure any information we collect through the NHS local Digital Services. However, please note that whilst we take appropriate technical and organizational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure.  Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

 

• Keep your account passwords private. Remember, anybody who knows your password may access your account.
• When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained.
• Avoid using the same password for multiple online accounts

Changes to our Privacy policy

This privacy statement may change at any time, so you may wish to check it each time you visit our NHS local Digital Services.

 

Last updated August 2012

© NHS local 2012